Customer Experience Specialist

📋 Description

• Maintain a positive, customer-focused attitude
• Effectively resolve customer inquiries
• Meet SLAs set by Twitch Community Experience leadership
• Track escalated issues to ensure timely responses
• Immerse yourself in Twitch culture and our content ecosystem
• Identify customer needs and communicate them with the relevant teams

🎯 Requirements

• 1-2 years of customer support, technical support, or content moderation experience
• Excellent written and verbal communication skills
• Critical thinking to determine customer needs and provide solutions
• Proficiency with Salesforce, JIRA, G Suite, GitHub, Slack, and broadcasting software
• Ability to evaluate information, draw conclusions, and multitask
• Organized, detail-oriented, and adaptable in fast-paced environments
• Familiarity with data analysis tools or AI-assisted workflows

🎁 Benefits

• Medical, Dental, Vision Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• Experience as broadcaster or Twitch community member