Twitch

1,001-5,000 employees
46 jobs posted

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Customer Experience Specialist

Customer Support

Added

27 days ago

Location

Type

Full time

Salary

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Related skills

slack github data analysis salesforce jira

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📋 Description

Bridge Twitch and its users to improve experience.
Resolve high-touch issues for creators, developers, and viewers.
Represent user voice with product and engineering teams.
Navigate accounts, review policies, and communicate solutions.
Leverage data and AI tools to streamline workflows.
Uphold Twitch values and improve the platform.

🎯 Requirements

1-2 years in customer support or related roles.
Excellent written and verbal communication.
Critical thinking to identify customer needs.
Proficiency with Salesforce, JIRA, G Suite, GitHub, Slack.
Able to multitask in fast-paced environments.
Familiarity with data analysis tools or AI workflows.

🎁 Benefits

Medical, Dental, Vision Insurance
401(k)
Maternity and Parental Leave
Flexible PTO
Amazon Employee Discount

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