Customer Experience Specialist

📋 Description

• Own the frontline. Handle tickets end to end and live chats.
• Make the org 1% better daily with data, AI tooling, and automation.
• Own the CX profile; turn repeats into systemic fixes.
• Work across Product, Engineering, Partnerships, and Operations.
• Act as the voice of the customer; surface product gaps.
• Raise the bar relentlessly; push for world-class CX.

🎯 Requirements

• 1+ years in customer support, CX, CS, or similar role.
• Care deeply about customer experience; measure outcomes by impact.
• Tool-native; comfortable with dashboards, SQL, AI tools, or CMS.
• Able to describe bugs clearly and translate to engineers.
• Excellent written and verbal communication; clear, human tone.
• Strong prioritization, time management, and attention to detail.

🎁 Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Equinox membership
• Hardware setup: new MacBook Pro, big display, & accessories