Customer Experience Specialist - Accounting

📋 Description

• Provide world-class support to small business users and accountants.
• Proactively help customers unlock Xero features.
• Solve queries across channels with empathy and clarity.
• Contribute to activation and retention through quality support.
• Join a collaborative Customer Experience team focused on growth.

🎯 Requirements

• Strong foundation in accounting or bookkeeping with a qualification or current studies (e.g., AAT4).
• Clear, concise communication on calls or emails.
• Service-oriented experience meeting targets and solving problems.
• Ability to build trust and positive relationships with customers and colleagues.
• Confident using IT suites like Google Workspace or Microsoft Office.
• Adaptable, with accountability in a fast-paced setting.

🎁 Benefits

• Hybrid/remote work options.
• Evening pay supplement for shifts ending at 8 PM.
• Opportunity to work with Generative AI tools.
• Training and development in customer experience.
• Collaborative team with growth mindset.