Customer Experience Specialist - Accounting

📋 Description

• Manage customer queries across phone, email, and chat with Salesforce as core tool
• Run proactive outreach to help customers unlock more value from Xero
• Build deeper accounting fundamentals knowledge to support all users
• Explore how generative AI and new tech can improve customer support

🎯 Requirements

• Accounting or bookkeeping qualification level 5 or above, or studying toward it
• Clear and confident communication on phone, email, or chat
• Strong problem-solving to resolve tricky queries
• Comfortable making outbound calls and responding to customers
• Build trust with customers you’ve never met
• Experience in a service environment with quality/turnaround targets