Customer Experience Specialist - Accounting

📋 Description

• Be a brand ambassador; provide world-class support to small businesses and bookkeepers.
• Proactively reach out and solve problems across channels.
• Help customers unlock Xero features through proactive guidance.
• Use Generative AI and new tools to improve the CX.
• Use Salesforce to capture details and ensure seamless service.
• Apply accounting fundamentals to resolve queries.

🎯 Requirements

• Strong foundation in accounting or bookkeeping; AAT Level 4 or equivalent.
• Clear, concise communication; explain complex information by phone or email.
• Experience in a service-oriented environment with quality targets.
• Ability to build trust and maintain relationships with customers and colleagues.
• Confident in decisions that benefit customers; comfortable with Google Workspace or MS Office.
• Adaptable and accountable in a fast-paced setting.

🎁 Benefits

• Evening pay supplement for shifts ending at 8 PM.
• Hybrid/remote work options in the UK.
• Collaborative, growth-minded team culture.