Customer Experience Specialist

📋 Description

• Resolve user support tickets across chat, email, and social channels, handling everything from
• Investigate disputed market resolutions, gather the relevant context, and escalate edge cases to
• Track recurring user issues, identify patterns, and write up findings in a format the product team
• Draft and update help center articles based on questions that keep coming in, making complex topics
• Monitor CX queues during high-volume events, coordinate coverage with teammates, and flag when
• Work cross-functionally with policy, product, and operations to close the loop on issues that fall

🎯 Requirements

• 2+ years of experience in a customer-facing support role, ideally in a high-volume or fast-moving
• Strong written communication skills, specifically the ability to write clear, accurate, and
• Comfort operating in ambiguous situations where the right answer isn't always documented and you
• Ability to learn unfamiliar technical concepts quickly, including how prediction markets resolve
• (Plus) Prior experience at a crypto or fintech company, with working knowledge of wallets
• (Plus) Hands-on experience with Zendesk, Intercom, or a comparable support platform.

🎁 Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories