Customer Experience Specialist

📋 Description

• Provide high-quality support across multiple channels.
• Act as brand ambassador and trusted advisor for Xero customers.
• Help customers unlock the full value of Xero.
• Proactively reach out to customers and simplify complex information.
• Collaborate with CX team to resolve queries quickly.
• Deliver a best-in-class experience with empathy and resolution.

🎯 Requirements

• Experience in a service environment with SLAs and quality targets.
• Clear, concise communication via email or phone.
• Confident outbound calls and ability to self-manage tasks.
• Growth mindset and willingness to learn continuously.
• Team player who proactively helps others and builds trust.
• Proficiency with IT tools like Microsoft Office or Google Suite (Salesforce bonus).