Customer Experience Specialist

📋 Description

• Deliver high-quality support across multiple channels.
• Act as brand ambassador and trusted advisor to customers.
• Proactively reach out to customers to guide next actions for their business.
• Use modern tools, including Generative AI, to enhance support delivery.
• Manage and resolve customer cases using Salesforce with accurate data capture.
• Adapt to evolving CX strategy and product changes to support users.

🎯 Requirements

• Experience in a service environment with service level targets.
• Clear, concise communication (written and spoken).
• Confident in proactive outbound calls and self-management.
• Growth mindset and willingness to learn.
• Team player who helps others and builds trust.
• Proficiency with MS Office or Google Suite; accounting systems a bonus.

🎁 Benefits

• Hybrid work: 3 days in office per week, Wednesday mandatory.
• Initial training in office for five days a week.
• Anticipated start date: 14 SEP 2026.
• Work from home on the remaining two days.