Providing high-quality support via phone, email, and live chat while maintaining accurate records
Mastering the ever-changing landscape of our CX strategy and the specific products supported by the
Collaborating across internal Xero teams to escalate complex issues and ensure a seamless

🎯 Requirements

Clear, confident communication skills and an ability to simplify complex information for others.
Experience in a service-led environment where you have successfully met quality and productivity
A growth mindset and a readiness to constantly learn new technologies and accounting systems.
Empathetic, calm support while managing multiple digital interactions.
Proven ability to self-manage and take personal accountability for resolving problems thoroughly.
Building effective, trust-based relationships with both teammates and customers.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot