Customer Experience Specialist - Melio

📋 Description

• Provide fast, high-quality support across phone, email, and live chat channels.
• Navigate case management systems such as Salesforce and Zendesk to capture details accurately.
• Assist customers with accounts payable workflows, vendor payment features, and platform navigation.
• Escalate complex technical issues smoothly while keeping customers fully informed of progress.

🎯 Requirements

• Experience in a customer service environment working towards service levels and quality targets.
• Proven problem-solving skills with a thoughtful, diligent approach to resolving queries.
• Confidence in managing multi-channel communications, including phone, email, and concurrent live
• Technical proficiency with tools like Google Suite or Microsoft Office, and exposure to small
• Strong relationship-building skills grounded in empathy, active listening, and clear communication.
• Adaptability and a growth mindset that thrives in a fast-paced, high-change landscape.

🎁 Benefits

• Evening pay supplement for shifts ending at 8:00 PM