Customer Experience Streategy Manager

📋 Description

• Build a world-class customer listening infrastructure, including VoC programs
• Derive rich insights from quantitative and qualitative customer data
• Drive systemic customer experience improvements
• Help evaluate and pilot AI tooling for CX intelligence
• Operationalize a customer-centric culture at Samsara
• Be a CX and AI thought leader

🎯 Requirements

• 5+ years direct experience in Customer Experience, Customer Insights, Partner Experience, or Market
• Comfort traveling to customer sites 2-3 times/quarter (1-2 days per trip)
• Experience managing global customer or partner listening posts, such as NPS programs, advisory
• Knowledge of a variety of survey design and research methods
• Experience analyzing and interpreting mixed qualitative and quantitative data, constructing
• Strong presentation skills

🎁 Benefits

• Professional development stipend
• Flexible remote model
• Comprehensive health plans
• Parental leave plans
• Performance-based bonus/variable pay
• Equity for eligible roles