Customer Experience Team Lead

📋 Description

• Staff training, team communications, staff auditing/performance
• Assistance to the Supervisor/Manager with project management
• Secondary support for inbound and escalated inquiries processing transactions
• Assist in oversight of team member order processing, order auditing, and resolution of issues that
• Fosters the growth of individual team members by building strong relationships and works to build
• Conducts coaching sessions covering specified areas such as use of computers and software

🎯 Requirements

• Minimum one to two (1-2) years experience leading people in a customer service or customer facing
• A positive leader with proven ability in teaching, facilitation, and creative problem solving
• Effective communication skills (presentation, document writing, coaching)
• Excellent time management skills
• Ability to help assess organizational training/team needs
• Ability to independently manage multiple, competing priorities while maintaining excellence in

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance and 401(k) to eligible employees
• Short-term incentive programs