Customer Growth Manager

📋 Description

• Own prospect and customer relationships from immediately after product demos through activation
• Become highly proficient in the platform and its key customer workflows, helping users complete
• Guide prospects through trials, pilots, creative workflows, and relevant use cases, translating
• Understand customers’ existing creative processes and demonstrate how the platform can complement
• Help customers solve real creative and production challenges, providing hands-on guidance rather
• Proactively reengage dormant prospects by creating relevant reasons to reconnect based on customer

🎯 Requirements

• Hands-on professional experience with modern creative or design tools such as Adobe Creative Cloud
• Practical understanding of creative, design, advertising, or marketing production workflows
• Experience in a customer-facing B2B SaaS environment, such as Customer Success, Account Management
• Ability to quickly learn sophisticated software and confidently demonstrate products to prospects
• Strong ability to translate product capabilities into relevant customer use cases and practical
• Excellent communication skills and the ability to build rapport with designers, marketers, creative

🎁 Benefits

• 100% remote work environment.
• Full-time contractor opportunity.
• Opportunity to work with a B2B SaaS platform combining creative technology, automation, and digital
• Direct exposure to customers across creative, marketing, advertising, agency, and brand
• Opportunity to develop expertise across customer growth, SaaS, creative technology, and revenue
• High degree of ownership over customer relationships and commercial growth initiatives.