Customer Implementation Manager (APAC)

📋 Description

• Conduct in-depth implementation and optimization sessions for new and cross sold customers
• Build on behalf of the customer, utilizing a consultative approach to customize solutions that
• Drive the activation ratio and reduce time to activation through a white-glove experience
• Establish trust with customers by demonstrating expert knowledge of our products, sharing best
• Act as the primary liaison between customers and internal teams, ensuring seamless communication
• Document customer interactions and feedback meticulously, leveraging this data to continuously

🎯 Requirements

• 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation
• 2-3+ years of experience crafting and overseeing project timelines tailored to enhance activation
• Excellent communication, interpersonal, follow-up, and attention to detail skills.
• Proficient in concurrently managing up to 30 accounts at a given time, adept at tailoring support
• Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning
• Passionate about building and maintaining relationships, with a focus on driving engagement

🎁 Benefits

• Equity
• Annual L&D budget to explore new AI tools
• Access to premium AI tools (ChatGPT, Claude, Granola & others)
• Autonomy in role