Xero

1,001-5,000 employees
90 jobs posted

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Customer Incident Manager

Customer Support

Added

16 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

stakeholder management team coordination incident management customer communication post-incident reviews

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Managing major and minor incidents
Overseeing incident management end-to-end
Building and refining incident management processes
Managing customer-facing communications
Coordinating cross-functional teams
Conducting post-incident reviews

🎯 Requirements

stakeholders managment skils
decision making
team leadership
relationship building
collaboration
customer service

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