Customer Liaison (on-site)

📋 Description

• Complete appointment scheduling in an efficient and detailed manner for Design Consultants
• Answer incoming phone calls and emails to the local scheduling office or showrooms and address
• Work with the Centralized Scheduling team and communicate daily regarding accuracy of consultations
• Serve as first contact to greet clients in the showroom, assist with guestbook sign and offer
• Maintain showroom according to maintenance and cleanliness checklist, including opening and closing
• Handle administrative duties such as online social media support, warranty, trade packages

🎯 Requirements

• 1-2 years of administrative and/or customer service experience in construction or home
• Associates Degree in business administration or accounting preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with positive attitude, able to manage own schedule in fast-paced environment
• Detail-oriented, organized, with time management skills
• Ability to provide exceptional client experience aligned with company values

🎁 Benefits

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Career growth opportunities with many promotional opportunities