Customer Loyalty Representative, Bilingual

📋 Description

• Handle inbound calls from existing subscribers, caregivers, and healthcare professionals
• Use active listening, problem-solving, negotiation, and retention techniques to understand customer
• Clearly explain product and service features, benefits, and available solutions to help customers
• Meet or exceed established customer loyalty and retention targets while maintaining a high standard
• Identify customer needs and recommend relevant products or services through appropriate upselling
• Collect and accurately document all relevant customer information and complete required

🎯 Requirements

• Strong verbal and written communication skills in both French and English.
• At least 1 year of experience in customer service, customer retention, loyalty, contact centre, or
• Demonstrated ability to meet or exceed retention, sales, service, or performance targets.
• Strong interpersonal and people-oriented skills, with patience, empathy, courtesy, and
• Excellent active listening and multitasking abilities, including listening, speaking, documenting
• Strong negotiation and problem-solving skills with a results-oriented, motivated, and proactive

🎁 Benefits

• Fully remote position available anywhere in Canada.
• Starting compensation of $23.25–$24.00 CAD per hour.
• Performance-based bonus opportunity of up to 15% commission on monthly earnings when applicable
• Structured five-week training program, Monday to Friday, 9:00 a.m.–5:00 p.m. ET.
• Regular working schedule of Monday to Friday, 10:00 a.m.–6:00 p.m. ET.
• Opportunity to work in a purpose-driven customer loyalty environment focused on helping people