Customer Marketing Manager

📋 Description

• Own customer marketing programs that support expansion, from strategy through execution and
• Segment the customer base to identify where additional Litmos solutions could address an emerging
• Build campaigns that introduce relevant capabilities without making every customer communication
• Equip Customer-facing teams with value narratives, campaigns, and assets that create a clear path
• Measure customer engagement, solution adoption, and expansion pipeline influenced by your programs
• Partner with Customer Success to turn account health, adoption, and engagement signals into

🎯 Requirements

• 3+ years in B2B SaaS marketing, with meaningful time in customer marketing, lifecycle marketing, or
• Demonstrated impact on a business outcome — expansion pipeline, upsell revenue, net revenue
• Comfort segmenting customer data and operating across a marketing automation platform and CRM
• Strong collaborator with Customer Success; able to translate customer signals into marketing action
• Bias toward action, comfortable making decisions, and moving fast in a changing environment

🎁 Benefits

• Health, dental, and vision insurance
• Paid Time Off
• Retirement savings plan (401k) with company match
• Life insurance
• Short term & Long-term Disability
• Paid family leave