Customer & Marketplace Operations Leader

📋 Description

• Lead Customer Operations: Own support across phone, chat, email, and AI
• Personally handle difficult calls and sophisticated customer situations
• Establish high standards for response time, resolution, accuracy, tone, and follow-through
• Make sure customers feel heard and their problems are actually resolved
• Build a customer-obsessed team that takes complete ownership of outcomes
• Build Solutions: Learn how parents, providers, and employers use Wonderschool

🎯 Requirements

• Someone people can trust with important, ambiguous work
• You take responsibility and follow through without constant direction
• You have owned a customer-facing operation or program end to end and can point to a metric you were
• You learn new customers, businesses, systems, and metrics quickly
• You are willing to answer calls and work directly with customers
• You stay calm and make good decisions in complicated situations

🎁 Benefits

• Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi and employee wellness stipends
• Flexible PTO, paid holidays, and mental wellness days
• Competitive parental leave (eligible after 6 months of employment)
• A highly collaborative, mission-driven workplace environment
• Competitive market compensation and meaningful equity