Customer Onboarding Manager

📋 Description

• Manage the end-to-end onboarding journey: Serve as the primary coordinator from contract handoff
• Develop comprehensive onboarding plans: Establish project plans outlining milestones, deliverables
• Coordinate cross-functional teams: Collaborate with Sales, Account Management, Customer Success
• Oversee multi-solution implementations: Coordinate activities across multiple product lines and
• Monitor project progress and manage risks: Maintain visibility into project health, proactively
• Drive stakeholder accountability: Ensure customers and internal teams fulfill agreed-upon

🎯 Requirements

• Education: Bachelor's degree or equivalent relevant professional experience.
• Professional experience: At least five years of experience in customer onboarding, implementation
• Project management expertise: Strong organizational and project management skills, with a proven
• Cross-functional leadership: Demonstrated ability to coordinate and influence multidisciplinary
• Customer relationship management: Excellent customer-facing communication skills, with the ability
• Risk identification and mitigation: Proven ability to anticipate project challenges, assess

🎁 Benefits

• Competitive compensation: Annual salary range of $100,000–$130,000, with additional bonus
• Remote-first work environment: Flexibility to work remotely within the United States.
• Paid time off: PTO benefits to support personal time and work-life balance.
• Quarterly wellness days: Dedicated time to prioritize health and well-being.
• Healthcare benefits: Access to employee healthcare coverage.
• Employee Assistance Program (EAP): Resources and support for personal and professional well-being.