Customer Onboarding Specialist

📋 Description

• Leading customer training sessions and product walkthroughs
• Creating video walkthroughs for setup and workflows
• Guiding customers through implementation milestones
• Handling onboarding tasks like map uploads and config
• Answering questions via email and chat with warmth
• Delivering product demonstrations tailored to customer needs

🎯 Requirements

• Excellent written and spoken English
• Friendly, engaging, professional presence
• Curious about technology, SaaS, AI tools
• Experience working directly with customers
• Motivated by helping customers achieve outcomes
• Organized, detail-oriented, proactive

🎁 Benefits

• Competitive salary, benefits package, and PTO
• Creative and collaborative work environment
• Direct exposure to leadership across departments
• Empowered to leave a significant impact on customers