Customer Operations Analyst

📋 Description

• Ensure a high level of data integrity throughout Customer Operations systems, the foundation for
• Empower the customer success organization by developing reports and dashboards in Gainsight, and
• Work with enablement to train employees on new processes, features, and system functionality
• Work cross functionally with Customer Marketing and Marketing Operations on customer email
• Maintain cross-platform functionality, troubleshoot, and respond to issues in a timely manner
• Analyze retention and product usage data to provide actionable insights that are accurate

🎯 Requirements

• Bachelor's degree or equivalent work experience
• Gainsight and/or Salesforce power user or administrative experience
• Exceptional attention to detail and a precision-first approach to QA: you validate data and test
• Strong analytical skills and advanced proficiency in Microsoft Excel (XLOOKUP, pivot tables, data
• Technically savvy and preferably have experience with cross-channel systems including understanding
• Roll-up-your-sleeves approach with a willingness to research solutions and trouble shoot complex

🎁 Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back