Customer Operations Associate

📋 Description

• Provide excellent service via email, live chat, SMS, and phone
• Communicate accurate policy status and agent compensation information
• Develop deep knowledge of Ethos products and processes
• Support customers, agents, and partnership account managers
• Process requests efficiently within defined service levels
• Build rapport and trust with agents through transparent communication

🎯 Requirements

• 1-3 years of customer support, customer success, or operations experience
• Detail-oriented, especially with agent compensation and contract details
• Strong problem-solving skills and intellectual curiosity
• Excellent written and verbal communication skills
• Proficiency with Salesforce or similar support/help desk software (preferred)
• Experience in life insurance or related industry (preferred)