Customer Operations Associate

📋 Description

• Ensure accuracy in information being communicated to agents, especially when it comes to policy
• Become efficient in systems dealing with both consumer policy information as well as partner agent
• Understand and communicate complex agent payments and contract details
• Provide excellent service via email, live chat, SMS, and phone, providing answers to incoming
• Develop strong understanding and knowledge of Ethos products and processes to support
• Identify customer/agent needs and process requests efficiently and effectively within defined

🎯 Requirements

• 1-3 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required
• Very detail oriented, especially while working with agent compensation and contract details
• Bachelor’s degree preferred
• Proficiency working with Salesforce or equivalent support/help desk software preferred, but not
• Strong intellectual curiosity and drive to solve problems