Customer Operations Launch Manager - 1 Year Contract

📋 Description

• Plan, organize, and execute multi-solution launches with cross-functional teams
• Create and manage a scalable launch plan to meet goals
• Lead operations to define outcomes, metrics, and monitor results
• Prioritize projects, resources, and budget within deadlines
• Drive continuous improvement in launch processes and time-to-value
• Communicate complex information to teams and stakeholders

🎯 Requirements

• Experience in program/project/product management or SaaS strategy
• Bachelor's degree in Health Care/Business or 5+ years PM/EHR experience
• Experience with Professional Services or Customer Support
• Exceptional presentation and communication skills
• Strong problem solving, organizational, and decision-making skills
• Ability to manage conflict and drive decisions

🎁 Benefits

• Experience in healthcare systems (EHR, EMR, Pharmacy)
• Knowledge of PDLC, customer journey and lead-to-cash processes
• PMP Certification is a plus
• Robust business acumen to partner with senior leaders
• Experience with data-driven process improvement