Customer Operations Lead

📋 Description

• Build operational visibility across the customer lifecycle.
• Improve onboarding, handoffs, escalations, and renewals workflows.
• Create leverage for customer-facing teams via automation.
• Partner cross-functionally with Sales, RevOps, Data, Product, Eng, and Support.
• Drive operational execution and accountability across initiatives.
• Build scalable operating rhythms with playbooks and standards.

🎯 Requirements

• Experience in Customer Ops, CS Ops, RevOps, or SaaS/healthcare ops.
• Strong analytical skills with metrics, dashboards, and reporting.
• Experience improving workflows and execution in fast-paced environments.
• Systems-thinking mindset to identify inefficiencies and simplify complexity.
• Ability to build relationships and influence cross-functional results.
• Practical and hands-on: willing to build, iterate, and execute.

🎁 Benefits

• Flexible hybrid working, with 3 days in the office.
• Monthly AUD 150 wellbeing benefit.
• Recharge Days after major milestones and busy periods.
• A generous personal development budget of AUD 1000 per annum.
• Becomes an owner with equity if Heidi wins.
• One-time home office setup contribution.