Customer Operations Lead

📋 Description

• Manage project scopes, timelines, milestones, and deliverables
• Create and maintain detailed project plans, identify dependencies
• Serve as liaison between clients and internal teams
• Collaborate with cross-functional partners on documentation and feedback
• Prepare teams for client and internal meetings with clear agendas
• Oversee monthly billing processes across media channels

🎯 Requirements

• 4+ years managing complex projects with multiple stakeholders
• Strong project management and risk anticipation skills
• Experience working directly with clients as point of contact
• Ability to coordinate across cross-functional teams
• Strong organizational skills and attention to detail
• Experience with financial or billing workflows

🎁 Benefits

• Professional development programs and mentorship
• Generous paid time off and holiday allowances
• Paid parental leave
• Retirement and pension plans with contribution matching
• Healthcare coverage and lifestyle spending accounts
• AI enterprise license and weekly AI training