Wing Assistant

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Customer Operations Lead – Onboarding & Activation

Added

3 minutes ago

Location

🇭🇰 Hong Kong

Type

Full time

Salary

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Related skills

sql process improvement bi tools mcp cursor

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📋 Description

Own the onboarding pipeline from signed deal to fully live
Define and monitor activation and early-life health metrics
Measure and break down retention and churn by segment and channel
Conduct root-cause analysis using funnels, cohorts, and survival curves
Redesign cross-team processes and run experiments to improve outcomes
Build dashboards, alerts, and workflow tools using AI coding tools

🎯 Requirements

3-7 years experience, 2+ in consulting or analytical role
Relentless attention to detail and data accuracy
Strong data skills: SQL, spreadsheets, BI tools
AI-native: uses Claude/Cursor/Replit, built tools with AI
Fluent English, written and spoken
Ownership mentality, thrives in ambiguity, action-oriented

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