Customer Relations Executive

📋 Description

• Provide daily operational and trading assistance to corporate clients
• Act as a point of contact for corporate clients, managing their FX and payment needs
• Service a portfolio of 300 clients trading online through the EBO platform
• Ensure clients use Ebury as their main platform for international trading and payments
• Resolve client issues as they arise and take ownership of queries
• Identify new opportunities to grow new and existing key accounts

🎯 Requirements

• Completely fluent English and Portuguese
• Strong written and verbal communication skills
• Strong interest in client servicing
• Ability to excel in a busy client-facing environment with significant monthly workload peaks
• Confidence in dealing directly with clients as an ambassador for the brand
• Ability to multitask and prioritize

🎁 Benefits

• A career with Ebury, a hyper-growth FinTech firm named in 2021 as one of the top 15 European
• A clear path for progression mapped out by individual goals and personal objectives
• Tools to develop and master client relationship skills
• Opportunity to service and develop your own book of clients
• A support structure to drive you to succeed in your next goal