Customer Relations Executive

📋 Description

• Serve as point of contact for corporate clients, providing daily operational and trading assistance
• Manage a portfolio of 200-300 clients trading online through Ebury platform
• Understand clients' business activity, core business and FX needs
• Ensure clients use Ebury as their main platform for international trading and payments
• Resolve client issues as they arise, managing different types of enquiries across multiple platforms
• Promote company offering and identify new opportunities to grow accounts, working with

🎯 Requirements

• Strong interest in client servicing
• Strong written and verbal communication skills
• Ability to strive in high pressure / pace environment
• Excellent multitasking and prioritisation skills
• Confidence in liaising with internal departments to find solutions
• Commercial awareness – confidence with numbers, exchange rates, profit margins

🎁 Benefits

• Impressive product suite including Supplier Payment Financing
• International development opportunities including global Boot Camps
• Career development and progression – opportunity to move into leadership positions
• Dedicated mentorship from experienced managers
• Cutting-edge technology and tools
• Dynamic and supportive culture