Customer Reliability Engineer

📋 Description

• Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed
• Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application
• Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution.
• Produce postmortems other engineers rely on.
• Hold on-call for high-severity incidents as part of a global rotation that includes weekends.
• Analyze support and telemetry signals across the customer base to find systemic risks before they

🎯 Requirements

• Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering
• At least 2 years in customer-facing environments.
• Strong foundation in networking and security: TCP/IP fundamentals (OSI model, IPv4/IPv6 addressing
• Proficiency with observability and diagnostic tooling: Wireshark, tcpdump, Kibana, Elasticsearch
• Strong scripting and automation skills in Bash and Python.
• Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices.

🎁 Benefits

• Project Galileo: Equipping journalism and civil society organizations with tools to defend against
• Athenian Project: Providing state and local governments with protection and reliability for
• 1.1.1.1: A public DNS resolver that is faster, more secure, and privacy-centric, with no storing of
• Equal opportunity employer committed to diversity and inclusiveness.
• Reasonable accommodations provided to qualified individuals with disabilities.