Customer Service Advisor

📋 Description

• Join our Global Operations Contact Centre as the first point of contact for fitness and wellbeing consumers worldwide.
• Based in Melbourne; serve Australia and New Zealand customers with regional cultural awareness; training provided; adapt tone for the region.
• Be the voice of Xplor and support a customer-centric team central to our success.
• Hybrid working model: 2-3 days per week in the office, with the rest from home.
• Respond to customers via phone, email, and chat with high first-time resolution.
• Handle service contracts queries, payments, and collections in line with policies.

🎯 Requirements

• Excellent communication via telephone, email, and in-person interactions.
• Active listening, patience and empathy; build positive relationships with customers and colleagues.
• Problem-solving skills; identify details of issues and resolve.
• Attention to detail; document issues clearly.
• Able to work in a team and meet SLAs.
• Motivated by a fast-paced environment; willing to go the extra mile.

🎁 Benefits

• Paid Parental Leave
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer
• Diversity & Inclusion initiatives and mentorship programs
• Free mental health support
• Flexible working arrangements