Customer Service Advisor

📋 Description

• Be the First Point of Contact: Answer calls, with a positive attitude, resolving issues on the spot.
• Problem-Solve Like a Pro: Tackle customer queries about accounts and contracts, escalating only
• Share Learning: Capture learning from queries and issues to help us with our continuous
• Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our
• Succeed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities

🎯 Requirements

• Customer Whisperer: You’re a people person with top-notch communication skills, whether on the
• Problem-Solving Ace: You don’t just identify problems—you find solutions.
• Detail-Oriented Dynamo: You spot the small stuff and document it clearly.
• Team Player Extraordinaire: You know when to roll up your sleeves and dive in.
• Adaptability: Fast-paced environments, with no two days being the same? Bring it on

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Access to free mental health support
• Flexible working arrangements