Handle incoming customer calls and provide accurate information, support, or guidance
Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at
Accurately update customer records and input data into internal systems
Maintain high customer satisfaction by delivering a professional and courteous service
Communicate effectively with internal departments to support efficient issue resolution

🎯 Requirements

Leaving certificate and/or FETAC 5 skills certificate
At least 1 year of Customer Service Experience
Excellent communication skills (verbal and written)
Strong Computer Skills & general PC Proficiency
Problem-solving abilities
Excellent communication and people skills are vital to this role

🎁 Benefits

Pension scheme + Life Assurance
22 Days Annual Leave (increasing with service) plus bank holidays
Length of Service Awards
Health & Wellbeing initiatives
Bike to work & Taxsavers tickets for Rail/Bus/Luas

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