Customer Service Advisor - Energy (Leicester)

📋 Description

• Making energy easy. Cutting through the jargon and helping customers understand their bills
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on

🎯 Requirements

• Live for great customer service. You get a kick out of helping people and making their day that
• Ask questions and embrace change. Things move fast here – you’ll love learning new things and
• Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each
• Care about the planet. We’re fighting climate change, and we want people who share our passion for
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop

🎁 Benefits

• EV salary sacrifice - drive electric & save
• Cycle-to-work scheme
• Share options - own a little piece of the pie
• Fully stocked kitchens - snacks = fuel = happiness
• Weekly ‘Family Dinner’ catch-ups