Customer Service Advisor - English Speaker

📋 Description

• Provide SME guidance to junior CSRs to meet productivity goals.
• Research complex customer problems and assist managers with escalations.
• Suggest process and tool improvements with customer impact.
• Collaborate with team and coordinate with other departments.
• Communicate clearly to build rapport and explain solutions.
• Document activity with accurate business writing.

🎯 Requirements

• Strong interpersonal and soft skills.
• Excellent verbal and written communication.
• Ability to work under pressure in fast-paced environments.
• Conflict resolution skills.
• Critical thinking and sound judgement.
• Attention to detail.