Customer Service Advisor - FPS (English Speaker - Rotating Shifts)

📋 Description

• Be first point of contact across email, phone, chat
• Represent Farfetch Platform Solutions to customers/partners
• Offer information and guidance on products/services
• Own case resolution per company guidelines
• Handle demanding customers with professionalism
• Collaborate with internal teams to localize initiatives

🎯 Requirements

• 1+ year customer service experience, fashion/e-commerce preferred
• Excellent English, both written and spoken
• Good IT skills with Windows applications
• Strong communication, problem-solving and organization
• Ability to multi-task with attention to detail
• Sports/sportswear knowledge is a plus; self-driven team player

🎁 Benefits

• Health insurance for family, flexible benefits
• Extra days off, sabbatical and community days
• Training opportunities
• Supportive work environment aligned with company values