Customer Service Advocate

📋 Description

• Support all customer service and administrative functions related to hazardous waste logistics
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination

🎯 Requirements

• 2+ years of customer service or administrative experience
• Proficiency in Microsoft Office; Salesforce experience is a plus
• Comfortable working with data to support decisions and process improvements
• Highly organized, adaptable, and able to manage multiple priorities
• Willingness to work flexible hours, including weekends or holidays as needed (rare)

🎁 Benefits

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term
• Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
• Permanent Role: Full-time, Monday - Friday
• Empowering, visionary culture: We think differently, act boldly, and value authenticity