Customer Service Agent

📋 Description

• Provide clear, prompt, empathetic support via email, live chat, and phone
• Help customers resolve inquiries about using Sezzle
• Build trust and engage with customers to support Sezzle services
• Gather usage feedback for Product and Development teams
• Act as customer advocate and suggest product/process improvements
• Manage multiple tasks, take initiative, and maintain service quality

🎯 Requirements

• Excellent communication and interpersonal skills
• Fluent in English; bilingual English/Spanish preferred
• 3+ years of customer support in fast-paced environments
• Multichannel support experience (email, live chat, phone)
• Zendesk, LiveAgent or Jira experience is a plus
• Bachelor's degree or equivalent

🎁 Benefits

• Remote role
• Benefits after performance review
• Competitive salary, bonus structure