Customer Service Agent (Bogota, Colombia Remote)

📋 Description

• Provide clear, prompt, empathetic customer support to consumers
• Assist customers to resolve inquiries via email, live chat, and phone
• Help customers use Sezzle and provide product feedback
• Build trust within the customer support network and collaborate with the team
• Act as customer advocate; identify and communicate product/process improvements
• Share trends and solutions with leadership

🎯 Requirements

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• 3+ years of customer support experience
• Email, phone, and live chat experience handling complex issues
• Fluent in English and Spanish; third language a plus
• Bachelor’s degree or equivalent; Zendesk, LiveAgent or Jira experience a plus

🎁 Benefits

• Remote role
• Additional benefits after review of performance