Customer Service Agent - Travel

📋 Description

• Deliver exceptional customer experiences across all contact channels, aiming for first-contact
• Meet quality, productivity, and QA targets in line with business goals.
• Maintain expert knowledge of Luxury Escapes products, promotions, and services.
• Capture and manage customer interactions accurately and within agreed timeframes.
• Actively promote LE offerings to retain customers and support business growth.
• Seek and act on customer feedback to continually enhance the LE experience.

🎯 Requirements

• High volume of calls experience.
• Flexible shifts between 7am and 10pm, 7 days a week.
• Exceptional verbal and written communication, attention to detail, passion for customer service and
• Travel industry experience beneficial but not required.
• Enjoy providing exceptional service and meeting goals.

🎁 Benefits

• Flexible hours from 7am - 10pm, 7 days a week.
• Base $63k + super with up to $12k in bonuses based on customer ratings.
• Health and wellbeing program, onsite gym, yoga, breakfast and catered lunch.
• Fun, flexible environment with Friday gatherings and celebrations.
• Opportunity to experience travel through famils.
• Collaborative team, generous staff discount and birthday leave.