Customer Service Agent - Travel

📋 Description

• Deliver exceptional customer experiences across all contact channels, aiming for first-contact
• Meet quality, productivity, and QA assessment targets in line with business goals.
• Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for
• Capture and manage customer interactions accurately and within agreed timeframes.
• Actively promote LE offerings to retain customers and support business growth.
• Seek and act on customer feedback to continually enhance the LE experience.

🎯 Requirements

• Someone that is used to a high volume of calls!
• Flexibility, this role would suit someone who is very flexible with a variety of shifts available.
• You will have exceptional verbal and written communication skills, attention to detail and be
• Previous experience in the Travel industry is beneficial - either customer support/bookings or
• If you enjoy providing exceptional customer service and striving to meet our goals, then this could

🎁 Benefits

• Flexible hours from 7am - 10pm, 7 days a week.
• Competitive remuneration package - Base $66k + super with the opportunity to make $12k in bonuses
• First-class health and well-being program, including an onsite gym, yoga, and meditation, with
• Fun and flexible working environment - Friday afternoon onsite gatherings (wine included!) and
• Opportunity to experience the travel we sell through famils.
• A fun, dynamic environment with a collaborative team.