Customer Service Analyst (12-Month Contract)

📋 Description

• Provides excellent customer support by analyzing, processing and responding to external customer
• Processes orders and inquiries as needed, including those received via phone, fax and email.
• Processes returns and answer inbound/outbound phone calls.
• Process sales orders.
• Ensures timely accurate processing of sales orders.
• Receive and process customer inquiries in a timely fashion.

🎯 Requirements

• Knowledge of Sales and Distribution Enterprise Software (SAP, Oracle)
• Microsoft Suite, including basic Excel
• Excellent customer service skills and ability to write and express ideas clearly; plan and
• French & English speaking skills mandatory. Must be able to read and write in French language.
• Pharmaceutical Industry background
• Excellent phone skills. Capable of prioritizing multiple tasks, and work well under pressure

🎁 Benefits

• Innovative work culture
• Professional development
• Paid time off: vacation, holidays, personal days, volunteering days
• Employee stock purchase program
• Wellness spending account
• Flexible health insurance