Customer Service Analyst

📋 Description

• Provides excellent customer support by analyzing, processing and responding to external customer
• Processes orders and inquiries as needed, including those received via phone, fax and email
• Processes returns & answer inbound/outbound phone calls
• Process sales orders and ensures timely accurate processing
• Receive and process customer inquiries in a timely fashion
• Communicates with customers to obtain information as required

🎯 Requirements

• 2 year degree in Business or Office Management preferred
• 2-3 years of customer service experience required
• Excellent communication skills (Oral and Written)
• Pharmaceutical industry background preferred
• Prior SAP experience strongly preferred
• Experience working in a service driven customer focused environment

🎁 Benefits

• Innovative work culture
• Professional development
• Paid time off: vacation, holidays, personal days, volunteering days
• Employee stock purchase
• Wellness spending account
• Flexible health insurance