Customer Service Associate

📋 Description

• Respond to inbound customer inquiries about banking products and accounts.
• Verify customer identity and follow security and compliance procedures.
• Assist with online banking enrollment, password resets, and technical support.
• Create and route cases for account maintenance, closures, and disputes.
• Document customer interactions and follow-up actions accurately.
• Resolve routine issues and escalate complex ones as needed.

🎯 Requirements

• Call center experience preferred
• Banking experience preferred
• High school diploma or GED
• Excellent verbal and written communication skills
• Basic computer proficiency and multitasking ability
• Ability to follow data privacy and regulatory procedures