Binance

1,001-5,000 employees
77 jobs posted

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Customer Service Business Process Specialist (Mandarin Speaker)

Customer Support

Added

11 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

data analysis english mandarin gsuite cs operations

📋 Description

Prepare, review, and update CS SOPs, macros, announcements, and FAQs
Manage CS inquiries and tickets, ensuring timely resolution
Monitor BU chat/helpdesk performance; identify gaps and solutions
Conduct data and case analysis to support decisions and improvement
Collaborate with cross-functional teams to design CS process improvements
Provide training materials and support knowledge transfer on updates

🎯 Requirements

Fluent English and Mandarin communication
Proficient in office tools (Word, spreadsheets; GSuite)
Experience in CS operations and SOP management
Familiarity with Haodesk systems and internal workflows
Strong communication, data analysis, problem-solving, and collaboration
Open to flexible hours and adapting to change

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