Customer Service Lead

📋 Description

• Provide day-to-day leadership and support to our customer operations team
• Coach employees to help them succeed
• Resolve operational questions
• Monitor performance and quality
• Ensure the team remains aligned with business goals and company standards
• Handle escalations and make sound decisions in a fast-paced environment

🎯 Requirements

• Previous leadership or supervisory experience, preferably in a contact center or customer service
• Strong communication, coaching, and problem-solving skills
• Ability to analyze performance and identify opportunities for improvement
• Strong organizational skills and attention to detail
• Ability to handle escalations and make sound decisions in a fast-paced environment
• Proactive, accountable, and team-oriented approach

🎁 Benefits

• Competitive salary
• Bonuses
• A great and positive workplace
• Parking Subsidy
• Life and Medical Insurance
• Benefits and Discounts