Lead, coach, and develop a team of Customer Service Representatives/Agents.
Set clear performance expectations and monitor individual and team performance.
Conduct regular 1:1s, performance reviews, coaching sessions, and team meetings.
Identify training and development needs and create plans to address performance gaps.
Foster a positive, accountable, and customer-focused team culture.
Support hiring, onboarding, and ramp-up of new customer service team members.

🎯 Requirements

3–5+ years of experience in customer service, with at least 1–2 years in a supervisory or
Demonstrated experience managing, coaching, and developing customer service teams.
Strong understanding of customer service operations and performance management.
Experience working with customer service KPIs and metrics.
Strong problem-solving and escalation-management skills.
Excellent written and verbal communication skills.

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