Customer Service & Order Management Specialist

📋 Description

• Own end-to-end order management for key accounts using SAP and the OTC process, including order
• Manage Salesforce case management; resolve priority cases within SLA/KPIs.
• Handle customer inquiries on shipping, pricing, returns, and credit processing with speed and
• Coordinate equipment procurement and maintenance to support patient care requirements.
• Analyze order and return data to identify trends and drive continuous improvement.
• Collaborate cross-functionally with sales, supply chain, finance, and quality to optimise orders

🎯 Requirements

• 3–5 years in customer service, order management, or related operations role
• Experience with SAP (SD module) and OTC processes
• Proficiency in CRM systems (Salesforce preferred) and MS Office 365
• Strong analytical and problem-solving skills; excellent written/verbal communication and
• Ability to work independently and cross-functionally with executive stakeholders
• Experience in pharmaceutical, life sciences, FMCG, or healthcare industry; familiar with controlled

🎁 Benefits

• Flexible/hybrid working model with formal office days (Tuesday–Thursday) at Mascot, Sydney
• Supportive, inclusive workplace with emphasis on safety and wellbeing
• Opportunities for process improvement initiatives and cross-functional collaboration